Warranty policy

** Warranty Policy ** High/Low Beam & Fog Lights: 14-month warranty from the date of purchase. Replacement is processed through the branch upon receiving the defective item. Smart Key / Push-Start System Maintenance & Motherboards: 6-month warranty from the repair date. Interior / Cabin Lights: 3-month warranty. Dashboard Lights: 1-year warranty from the invoice date. ** Important Notifications ** Defective Items & Manufacturing Defects: Replacements are processed directly through the branch. If shipping is required for redelivery, the customer shall bear the full shipping costs. Compatibility: The customer is solely responsible for verifying the correct bulb size and model for their vehicle or providing a photo of the original part. Returns are not accepted unless the customer agrees to cover the return shipping fees. Item Exchange: If a customer wishes to exchange an item within the specified period, they must either cover the redelivery costs or visit the nearest available branch providing exchange services. Proof of Purchase: Customers must retain all purchase receipts and warranty documentation for accessories, as they are mandatory for submitting maintenance requests or warranty claims. Void Warranty: Please note that improper use or incorrect installation of accessories (such as physical breakage, damaged wiring, or similar misuse) will void the warranty. Return & Exchange Window: Unused accessories in their original condition may be returned or exchanged within [one week of receipt] from the purchase date stated on the invoice. Please review the Warranties, Terms, and Conditions carefully. To our valued customers: those who have dealt with us know that our warranty process is straightforward and hassle-free. We frequently replace bulbs even outside the warranty period to ensure your utmost satisfaction. However, please review these terms to ensure a smooth, secure, and comfortable shopping experience. Terms & Conditions: Returns & Exchanges Policy Shipping Costs: In the case of home delivery, the customer shall bear all applicable shipping fees. Product Condition: Items must be in their original, unused condition, matching the exact state of installation. If the warranty sticker is removed or the headlight housing is tampered with, the item must undergo an inspection, which may take longer. If the product is returned exactly as delivered, the exchange will be processed immediately. Product Functionality: Please ensure the product is fully functional before requesting a return or exchange. Refunds: Refunds are processed within one week of receiving and inspecting the item at our branch. Refunds will be issued using the original method of payment. For non-cash transactions, electronic return protocols apply, and refunds must be credited back to the original payment method. Return Procedure: Customers must first contact Customer Service at 01115172220 to receive return instructions and obtain confirmation/approval. Exclusions: Customized items or discounted/promotional products may be excluded from the standard exchange policy. Warranty Fulfillment: Returns or exchanges are processed exclusively through our branches to ensure fast and seamless service. If a customer prefers to process a return via shipping, they will only be responsible for the shipping fees. Defective parts will be replaced even if the market price has increased. If the item is exchanged for a lower-priced product, the price difference will be refunded to the customer (excluding shipping fees). ⚠ Important Notes Incorrect Installation: The warranty is considered void if the product is installed incorrectly or by an uncertified technician, resulting in damage, breakage, burnout, severed wires, or obstruction of the ventilation pathway. External Installation: For installations performed outside our authorized branches, please send photos of the final installation and sealing. These will be logged via QR Code to verify and document the validity of the installation state. All these measures are in place to ensure your complete satisfaction, peace of mind, and the highest quality of service. Processing your exchange directly through our branch guarantees the fastest service, saving you time and effort.